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FAQ

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FAQ


Dental Enhancements is pleased host Web-Based Educational Employee Training for your team’s compliance needs. The interface is typically quick and easy. We want to be sure our technology interfaces seamlessly on that important day of your webinar.

Before purchasing any of our Webinar Services, please ensure that the computer you will be using for viewing (on the date of your anticipated webinar) is updated to the following specifications:

1.There are several computer requirements for using the www.join.me service:
a. Viewer requirements Adobe Flash Player 10 or above, Microsoft Internet Explorer 8 or above, or the latest
Firefox, Google Chrome, Safari (for Mac)
b. Host requirements: Any of the following: Windows 8, Windows 7, Vista, XP, Server 2003, Server 2008 (32 or 64
bit) or latest update of Mac OS X Mountain Lion (v10.8 64-bit), Lion (v10.7 64-bit), Snow Leopard (v10.6 64bit)
c. Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN or DSL)

2. A common problem exists if you are not running the latest Flash player where the computer screen goes blank when you start your Join.ME session. To update your Adobe flash player using this link and follow the instructions: https://helpx.adobe.com/flash-player.html

3. Audio will be either of the following:
a. On your Speaker Phone – if we are presenting to you in a private webinar
b. Via conference Call & your Speaker Phone – if you are joining a semi-private Group Webinar. Should you have
questions, concerns or like to pre-test your connections, kindly call us at the number listed below.

We provide Customized Practice Growth Solutions Programs that fit your exact needs. We’ll typically start by discussing your challenges, goals and current situation. From there we work with the Doctor and perhaps some team members to create a prescription for growth using a combination of our existing courses.

We’ll send you a Program Design that is tailored to fit your budget and work schedule. Our workshops come with support Growth Tracking Reports and one-on-one Phone Support Sessions to ensure your continued success, growth and focus. Outcomes from our Customized Practice Growth Solutions Programs instill empowerment, joy and enthusiasm in your entire team. It’s powerful, fun and you’ll wish you had these tools and support years ago. What are you waiting for? Call or email us now to get a conversation started about your challenges. We’re here to enhance your dental world! 941-587-2864 or info@dentalenhancements.com.

We provide webinar and phone –trainings, most of which are conducted live. You can also purchase our pre-recorded training video sessions. Periodically our Dental Enhancements Experts appear at Local and National Dental Meetings. If you have a group that would like to book us for one of our listed courses, contact us via email or phone for pricing information.

Our honorariums are very reasonably priced and our workshops are unforgettably powerful! 941-587-2864 or info@dentalenhancements.com.

Yes. You can call us and we will coach you on how to rectify any inspection citations or areas that you may not understand. That’s what we are here for! We make OSHA and HIPPA totally stress-free so you can focus on patient care and good dentistry!

Yes. When you purchase any OSHA or HIPAA Product from Dental Enhancements, we will make our OHSA / HIPAA Experts available for one-full year to assist you with any questions or concerns. Many of our packages come with “Easy Phone” training. We are happy to review materials and be there to support you anytime. Simply call us at 941-587-2864

Yes. Just like you notify your Hygiene Patients when they are due for a Hygiene Appointment, we will contact you! Initially we start with a phone call and post card reminder. We may also send a fax or email.

To ensure you stay safely in compliance with the REQUIRED ANNUAL OSHA TEAM TRAINING, we strongly recommend that you book your next year’s training at the end of our present years training. Just like you pre-book your hygiene schedule, the same is fitting in this situation to ensure your continued compliance. Discounts are available if you pre-book for the following year! And you will not be subject to price changes. It’s great to feel safe and leave the monitoring to us!

It’s best to print out your 72-point Facility Inspection Report in color so you can differentiate the RED. (If you do not have a color printer…Ask us to send you a color-copy). Call 941-587-2864 or email us at info@dentalenhancements.com.

The RED notations are areas in your office that need to be brought up to OSHA Compliance Standard. We like to think of the RED notations as your “OSHA Homework”. You’ll reference the RED notes to perform specific required tasks to get your facility to a safer compliant standing. It’s very helpful to recruit other team members in helping with the non-compliant OSHA homework. Simply assign tasks and mark them off as “complete” when they are finished.

If you forget what is to be changed or corrected with regard to any RED notations, call us at any time for assistance and re-training. It is our pleasure to help you as often as need be. We are here to assist in getting you to total compliance. Call us anytime! We love this stuff!

You will receive a hardcopy of our OSHA Facility Inspection Report that is blank. During your scheduled phone consultation we will offer to bring up the report on a live feed to your computer screen via the internet should you choose to follow along.

Since our inspection will be conducted with you over-the-phone, you become our eyes and we, your facility expert! The process is great because it is interactive! During our 72-point inspection, we will note any non-compliant findings in RED so that you can easily track what needs to be rectified.

Upon completion of your 72-point Facility Inspection, we will review the finding with you for clarification and email you the completed report directly. If at any time over the course of the next year you need help to review the recommendations, simply call us at 941-587-2864, and an OSHA Expert will assist you in getting your facility fully OSHA compliant.

We do understand that unforeseen circumstances do arise. Should you need to reschedule an OHSA or HIPAA training, please allow us 72 hour notice. We will accommodate one change per product/package order. Additional re-scheduling will be subject to a 10% service fee prior to our training.

Cancellation of paid OSHA – HIPAA purchases and/or services are subject to a 10% processing fee plus any shipping costs. In most instances, refunds can be processed via PayPal or we can send you a refund check.

For customized workshops, half-payment is due as a deposit upon signing your agreement with Dental Enhancements. Deposits are non-refundable upon receipt with signed Agreement. Balance is due at inception of your initial workshop/course. An additional 15% Rescheduling Fee applies for any workshop/course needing to be rescheduled with less that 1 week’s notice.

If for any reason any training material is damaged, we will promptly replace your ordered materials. Simply send us a photo via text of the damaged materials to 941-587-2864 so we can correct the issue. Include your office name, address, phone number, item ordered and item number if possible.
Since many of our OSHA / HIPAA products are customized, we cannot effectively reuse these materials. Therefore, we do not credit returns but, we will work with you to correct or rectify any challenges you have with any of our products. Our Customized products are replaceable without refund.

If you are returning a non-customized product, please send the return, to: Dental Enhancements, 3939 S Tamiami Trail, Sarasota, FL 34231. Include your: Office Name, Doctor Name, Address, Phone Number, Order Number, Reason for Return, If you prefer Refund or Exchange and payment method so that we can issue the credit or exchange promptly. There is a 20% restocking fee for returns but not for exchanges. Purchaser is responsible for return postage. You must use trackable shipping method.

Keep in mind that we are always available to assist you in making the proper choices with regards to your purchases. We want to be sure you get the materials that are fitting for your office needs. If you have any questions or doubts, give us a call before you press the order button and we can talk about what products will be best for your situation. 941-587-2864.

Either of (2) Policies will apply:
A 20% restocking fee will apply (with returned postage paid by the buyer) Refund will take effect after materials are received. You must use trackable shipping method.
An INACTIVATION STATUS will apply. No Restocking fee, but future orders will apply a $150 REACTIVATION STATUS before any products can be ordered, (returned postage must be paid by the buyer prior to refund) You must use trackable shipping method.

Mail all returns to:
Dental Enhancements
3939 S Tamiami Trail
Sarasota, FL 34231
Attn: RETURNS
(Please include the original packing slip)

A Dental Enhancements OSHA / HIPAA Training Specialist will contact you by phone within 48 hours to schedule your “Easy Training” Phone Session and to let you know when your customized OSHA/ HIPAA products will arrive. Be sure to include your phone number with your purchase information. If you have additional questions, reach us at info@dentalenhancements.com or 941-587-2864.

Every dental office has different availability so we offer several options. One will be the right solution for you. When you order any Annual OSHA Training, we will customize and send you the training on CD-ROM / Powerpoint™ with an accompanying hardcopy. This way you can view the Powerpoint™ presentation or review the handout hardcopy at your leisure. These become valuable tools for any new-hires that may join your office throughout the year. Next, we’ll schedule an “Easy Training” phone consultation to review your OSHA Training Materials. If you have internet access we can conduct a live webinar of your Powerpoint™ CD-ROM via an e-mail linked presentation window. Some offices choose to have us present the material to their entire team during a lunch hour or morning meeting, other offices have a Key-OSHA-Contact Person review the materials with us one-on-one. Either option is really informative, it just depends on what your schedule permits. And remember, our OSHA and HIPAA Training Specialists are on call to review the materials anytime you have questions. So with Dental Enhancements, you’ll get the best of everything: CD-ROM Powerpoint™, accompanying hardcopy printout, live expert help to review the training materials via on-line webinar and phone consultation review. It’s comprehensive, upbeat, interesting and reliable.

If you need help deciding which OSHA / HIPAA products are appropriate for your dental office, give us a call! Our OSHA / HIPAA Experts are always available to speak to you personally about your situation. We’ll help you decide which products and services are most appropriate for you.

Our products are not only affordable but, we do most of the work for you or with you. And we make it fun! We truly enjoy implementing OSHA and HIPAA and understand that every dental office has different needs. Dental Enhancements takes the pain and stress out of OSHA & HIPAA requirements so you can spend your time on dentistry and patient care. Contact us at 941-587-2864.

If your Webinar Training & Admin Session are not scheduled within 90 days of your purchase, your Dental Enhancements Coach has the right to refund and refer your tem to a more suitable OSHA / HIPAA Compliance service. Timely scheduling will ensure the success of an OSHA / HIPAA compliance program.

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